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Terms and Conditions

Delivery Fee

Delivery fee will be charged according to distance and other factors, such as size and weight of products. Delivery charge ranges between $15.00 and $95.00 in New York City. 

For delivery outside of New York City or international delivery, please call us.

Minimum purchase for delivery: $85


Same-day delivery

Heather Floral Company offers same-day delivery service in New York City from Monday to Saturday. To assure same-day delivery, orders must be received before 4 pm. Please provide the full address, building, floor/unit and recipient’s phone number (when necessary, a doorman, concierge, neighbor or alternative delivery plan) when you place your order to ensure accurate and timely delivery service. We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. For Sunday delivery or special delivery requests, please call us.

To maintain quality and safety, we will not leave unattended deliveries if recipient or a designated receiving party is not present at the time of delivery. Our delivery professional will return your order to the safety of our store until an alternative delivery plan can be established.


Return policy

As flowers and plants are perishable goods, all sales are non-refundable. However, we take great pride in the integrity and quality of our work, and would like for you to enjoy our beautiful arrangements and plants as much as we do. If for any reason you are not completely satisfied with the arrangement or the plant you have received, please contact us within 24 hours so we might have the opportunity to resolve the issue.


Order changes & cancellations

Orders for Products may be canceled within twenty-four (24) hours after they are placed, except for orders for same-day delivery or next-day delivery, which may not be canceled. Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery.

If you find it necessary to cancel or change delivery dates or addresses for any orders, please call us at (212) 265-9449. We cannot guarantee a cancellation or change request unless we receive notification by telephone in a timely manner.


Substitution policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.


Store hours:

Our store is open from 8:30 am to 5:00 pm Monday through Friday, and from 10:00 am to 3:00 pm on Saturday. We are closed on Sundays. To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.


Location to our retail store

Our shop is conveniently located in the heart of midtown Manhattan, inside the lobby of Carnegie Hall Tower on West 57th Street, between 6th and 7th Avenue, just next door to Carnegie Hall and a few blocks from Central Park South.


Sales tax

Every online order you place with us will be charged a sales tax of 8.875%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order.


Special requests / Custom orders

Should you have any questions, need a special request or want to set up an appointment to discuss your special event, or if you need more information, please contact us by e-mail at or call us directly at (212) 265-9449 or (212) 265-3831.



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